Under the UK’s Distance Selling Regulations, you have the right to return or exchange your order up to 7 days from date of receipt, as long as the items are in their original condition, with all tickets and tags attached. The returns process is straightforward - you MUST obtain a Returns number from us within 14 days of despatch. To get a returns number, please email firstname.lastname@example.org - we will get back to you within 24 hours. Please don’t return any item to us without a return number, as we will be unable to accept it, and it’s confusing.
Common questions you may have. . .
DO I HAVE TO PAY THE RETURN COST?
Yes. Post the item back to us (via recorded post) or bring it back into the store.
HOW DO I KNOW IT’S ARRIVED BACK TO YOU?
You will receive an email when we have received your return.
HOW LONG WILL IT TAKE YOU TO PROCESS THE RETURN?
We aim to refund and send exchange goods within 48 hours of the day they are received. Although it can take longer during busy periods like Christmas, sale, and when I am on holiday (joke).
YOU SENT ME THE WRONG ITEM?!?
How frustrating! Please contact us on email@example.com and we’ll look into it.
Our photographer takes pride in providing pictures that accurately show all of the amazing denim that we sell. However, in the best premium denim, there will be slight variations in each wash, as these garments are washed by hand. Also all computer screens reproduce colour differently – so we cannot guarantee that your jeans will look exactly the same as on your screen.
MY ITEM IS FAULTY?!?!
How frustrating! Please contact us on firstname.lastname@example.org and we’ll look into it. What we will do is get in contact directly with the brand on your behalf and let you know how we are proceeding.
I HAVE ANOTHER QUESTION THAT YOU HAVE NOT ANSWERED??!
Well I’m sorry about that. Please contact us on email@example.com. We’ll work it out.